Terms and Conditions
This is a legal agreement between you and Greetline LLC about your use of the website https://greetline.com on behalf of yourself or an organization. Greetline LLC, with address 2810 N Church St, Wilmington, Delaware 19802, is referred to as the “Company,” “we,” “us,” or “our”.
Greetline provides web-based phone and business texting solutions and services that include call handling. Greetline integrates with third-party applications that are not affiliated with Greetline (“Integrations”). Greetline does not offer dial-tone service. Greetline does not replace phone lines, whether they are wired, wireless, or Internet-based.
Our customer understands that the Services cannot be used for emergency calls to hospitals, law enforcement agencies, or other emergency services. These types of calls should be made through a local telephone service provider.
Contact your internet service provider to inquire about their support for making and receiving phone calls on the Chrome browser (version 58 or later), a mobile app, or any SIP phone.
In order to receive quality service, customers must ensure that:
- Their internet connection has 100 kbps per channel speed;
- voice stream data stays highly prioritized on network flows;
Quality, Maintenance, and Accessibility
General Terms. Greetline Services are available 24/7, except during maintenance. Greetline may modify or replace Service features with or without notice, provided it does not compromise key functions and Services security without Customer’s written pre-approval. The customer’s written pre-approval is not needed in the wake of modifications or replacements.
Equipment Requirements. To ensure the services work properly, customers need a reliable internet connection, stable power supply, and correctly configured equipment.
Accessibility. Customers need to set a unique password and username for Login Details. Customer acknowledges that sharing Login Details with third parties is prohibited. The Customer is responsible for the use of Login Details. The customer is responsible for electronic communications like that of account holder information, financial details, and Customer Data. Greetline may terminate Services and/or this Agreement if it finds out the Customer breached its obligations. Greetline is absolved of any responsibility for security breaches caused by customer’s failure to keep login details confidential and secure. Customers agree to notify Greetline if their Login Details are stolen or disclosed. Customers will be liable for the expenses, losses, and reporting costs and remediation of data security system issues, fines, civil judgments, and reasonable attorneys’ fees.
Maintenance. Greetline may suspend access to Services for maintenance of the Services, including events of emergency. Greetline provides the Customer advance notice (if practicable) for maintenance.
The information provided on the Platform is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Platform from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
Permissible Use Policy
Greetline Users need to comply with the following Permissible Use Policy (“PUP”):
1. disable technological or security features in the Services;
2. violate laws or third-party policy or requirement communicated by Greetline;
3. violate Greetline’s or a third party’s Intellectual Property;
4. transmit illegal content;
5. use the Services for purposes other than the Services Customer is authorized to use;
6. stalk, harm another individual, or indulge in spam practices or unsolicited advertising.
7. engage in a fraudulent activity or bypass phone identification systems;
8. do “robocalls”;
9. use automated calls like PABX or dialers, etc.);
10. use of spider, worm, virus, time bomb, Trojan horse or instructions designed to delete, distort, damage, or disassemble the Services;
11. expose third parties to offensive material or material that is harmful to minors, that is indecent objectionable.
2. INTELLECTUAL PROPERTY RIGHTS
Provided that you are eligible to use the Platform, you are granted a limited license to access and use the Platform and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Platform, the Content and the Marks.
3. USER REPRESENTATIONS
By using the Platform, you represent and warrant that:
- You will not access the Platform through automated or non-human means, whether through a bot, script, or otherwise;
- You will not use the Platform for any illegal or unauthorized purpose;
- Your use of the Platform will not violate any applicable law or regulation.If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Platform (or any portion thereof).
4. TERM AND TERMINATION
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
5. MODIFICATIONS AND INTERRUPTIONS
We retain the right to modify, alter, or eliminate the Platform’s contents, at our absolute discretion, without prior notice and for any reason. However, we have no obligation to update any information on our Platform. We also reserve the right to modify or discontinue all or part of the Platform without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Platform.
We cannot guarantee the Platform will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Platform, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Platform at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Platform during any downtime or discontinuance. We are not obligated to maintain or support the Platform, or provide any corrections, updates, or releases for it.
6. GOVERNING LAW
Claims about the Platform and Service are subject to the laws of the United States of America, regardless of any conflicts between different laws.
If the user is in a European Union country, they can use the European Commission’s online dispute resolution platform at this link: https://ec.europa.eu/consumers/odr.
7. DISPUTE RESOLUTION
The user agrees to use reasonable efforts to sort any dispute or conflict informally before filing a claim against Platform by contacting us.
The Parties shall work in good faith to resolve the dispute or conflict.
If a disagreement is not resolved within three (3) months, either party can decide to start a formal legal process as stated in this document. formal proceeding according to the provisions mentioned in this document.
There may be information on the Platform that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We can correct errors, inaccuracies, or missing information on the Platform without notice. We can also change or update the information at any time.
THE PLATFORM IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE PLATFORM AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE PLATFORM AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE PLATFORM’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE PLATFORM AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE PLATFORM, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE PLATFORM, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE PLATFORM BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE PLATFORM.
WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE PLATFORM, ANY HYPERLINKED WEB PLATFORM, OR ANY WEB PLATFORM OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
10. LIMITATIONS OF LIABILITY
IN NO EVENT WILL OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Platform is not responsible for any actions, mistakes, omissions, statements, guarantees, breaches, or negligence of influencers. Platform also does not take any responsibility for any injuries, deaths, property damage, or other damages or expenses that may result from these actions. Platform also does not take responsibility for any campaigns created by influencers.
When you use the Platform, you agree to protect us, our affiliates, and our officers, agents, partners, and employees from any harm or losses that may result from your use of the Platform.
Additionally, you will be responsible for any costs, including a reasonable attorney’s fee.
- use of the Platform;
- your violation of the rights of a third party, including but not limited to intellectual property rights;
- any overt harmful act toward any other user of the Platform with whom you connected via the Platform.
You are responsible for the costs, but we have the right to manage any situation where you need to protect and compensate us. In addition, you are required to cooperate with us and cover the expenses for our defense in such cases. We will try our best to inform you about any claim, action, or legal process that falls under this indemnification when we become aware of it.
12. CALIFORNIA USERS AND RESIDENTS
In case your complaint is not resolved to your satisfaction, you can contact the Complaint Assistance Unit at the Division of Consumer Services of the California Department of Consumer Affairs. You can do this by writing a letter to 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by calling (800) 952-5210 or (916) 445-1254
13. SERVICES, SUBSCRIPTIONS AND PAYMENTS
Prices for our services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
We use a third-party payment processor (the “Payment Processor”) to bill you through a payment account linked to your Account on the Services (your “Billing Account”) for use of the Paid Services. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to these Terms of Service. We are not responsible for errors by the Payment Processor. By choosing to use Paid Services, you agree to pay us, through the Payment Processor, all charges at the prices then in effect for any use of such Paid Services in accordance with the applicable payment terms and you authorize us, through the Payment Processor, to charge your chosen payment provider (your “Payment Method”). You agree to make payment using that selected Payment Method. We reserve the right to correct any errors or mistakes that it makes even if it has already requested or received payment.
Some of the Paid Services may consist of an initial period, for which there is no charge or a one-time or initial charge, followed by recurring period charges as agreed to by you. By choosing a recurring payment plan, you acknowledge that such Services have an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. WE MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY) WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE PRIOR NOTICE (RECEIPT OF WHICH IS CONFIRMED BY US) THAT YOU HAVE TERMINATED THIS AUTHORIZATION OR WISH TO CHANGE. YOUR PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE WE REASONABLY COULD ACT.
Unless you opt out of auto-renewal, any subscription-based Services you have signed up for will be automatically extended for successive renewal periods of the same duration as the subscription term originally selected, at the then-current non-promotional rate.
If you terminate a subscription-based Service, you may use your subscription until the end of your then-current term; your subscription will not be renewed after your then-current term expires. However, you won’t be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.
Platform does not offer any cancellation or refunds during the agreed upon time frame. We reserve the right to change the terms of engagement at any time with sufficient prior notice.
15. CONTACT US